Quality Manager
This person's responsibilities include:
• Define and lead plant site product quality initiatives in close collaboration with plant and corporate management;
• Oversee continuous development and improvement of Quality System Program which includes the customer complaint management system, quality document management systems and associated elements. Objectives include meeting multiple market/customer sales needs and standardizing optimal quality processes between manufacturing, technical, administrative and sales groups;
• Advise, educate and train managers, colleagues and employees on the business value of maintaining and improving quality systems;
• Manage response to supporting customer and market requirements for quality system elements and information, including supplier surveys and site audit visits. Coordinate necessary follow-up actions with the Sales / Customer Service and Sales Administration departments;
• Perform and advise internal audit programs to ensure the effectiveness of the quality systems, suitability and improvement, including procedure updates;
• Support, advise and coordinate with Purchasing and Regulatory Affairs the development and implementation a supplier audit program to ensure consistent quality of materials;
• Ensure currency of ISO (9000 and 14000) and OHSAS 18000 certifications, as applicable, in close cooperation with managers;
• Coordinate all certification efforts in support of Site Certification project; and
• Act as the Quality representative to Corporate Sustainability Group efforts.
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